About the Team

Stephanie Silvia
Executive Loan Assistant
Stephanie enhances the Loan Officer's effectiveness by providing both information and support. She is responsible for inputting and editing loan information provided by the borrowers. She also researches loan guidelines on behalf of the loan officers so they may be able to fit clients with the loan products that suit their unique situations. She manages the front end process of the loan as well as manages the back end process prior to closing. She maintains customer confidence by providing answers to clients regarding the process. Stephanie has over 15 years' experience in finance, legal, and title.
 
 
 
 
 

 

 
 
 
Melanie Billings
Branch Operations & Marketing Coordinator
Melanie is responsible for the planning, design, and implementation of marketing communications and events, as well as managing the loan pipeline. She provides clients with status updates weekly. She also oversees office operations, including portions of the front-end of the loan process and office finances. She is a student at Fitchburg State University with concentrations in Business Management and Marketing, with minors in Economics and Studio Art.